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          Frequently Asked Questions

FAQ

General

To begin the program and learn more about D2Type's offerings, please review the FAQ below:

 

  • What is type 2 diabetes?

    • A: Type 2 diabetes is a chronic condition in which your body becomes resistant to insulin or doesn't produce enough insulin, resulting in high blood sugar levels.

  • How can lifestyle changes help prevent or reverse type 2 diabetes?

    • A: Lifestyle changes such as healthy eating, regular physical activity, and weight management can help improve insulin sensitivity and blood sugar control, reducing the risk of developing or reversing type 2 diabetes.

  • What is D2TYPE designed to do?

    • A: D2TYPE is a mobile app designed to help individuals prevent, delay, or reverse type 2 diabetes by providing tools and resources to support modest healthy lifestyle changes resulting in significant health impacts.

  • Is D2TYPE suitable for people with type 2 diabetes?

    • A: D2TYPE may benefit individuals at risk of type 2 diabetes (prediabetes) and people already diagnosed with type 2 diabetes. Our services can help you prevent, delay and reverse the onset of type 2 diabetes.

  • How does D2TYPE work?

    • A: D2TYPE may provide users with personalized lifestyle change programs based on the various lifestyle metrics tracking such as food choices, eating behaviours, exercise routines, sleep patterns and mood and stress status. D2Type also provides online life coaching, educational resources and motivational content to support healthy lifestyle habits which can prevent, delay and reverse type 2 diabetes.

  • Can I track my progress using D2Type?

    • A: Yes, D2TYPE may include features to track your progress, such as implementing a healthy lifestyle, weight, blood sugar levels, and physical activity.

  • How do I know if I am at risk of developing type 2 diabetes?

    • A: You may be at risk of developing type 2 diabetes if you have a family history of the condition, are overweight or obese, have high blood pressure or cholesterol, or lead a sedentary lifestyle. When you sign up, the D2TYPE’s digital toolkits help you know how is your risk for diabetes.

  • Can I use D2TYPE if I am pregnant?

    • A: No, If you are pregnant, you must consult your healthcare provider to manage your blood sugar, but after delivery, you can benefit from our services.

  • Can children use D2TYPE?

    • A: D2TYPE is only designed for adults, and you should consult with your doctor if you are less than 18y old.

  • How long does it take to see results from the D2TYPE program?

    • A: Results may vary from person to person, and it may take several weeks or months to see significant improvements in blood sugar control and overall health. But, the good news is that you can reduce the risk of diabetes and see a substantial improvement in blood sugar control with even as slight as 5-7% weight loss during a short period (i.e. 8-12 weeks). You can even feel better health status and improved quality of life within less than 6 weeks.

  • Is D2TYPE safe for individuals with other health conditions?

    • A: In general, D2TYPE empowers you to make modest lifestyle modifications, leading to better management of other diseases like high blood pressure and high blood cholesterol levels. However, it is important to consult your doctor before starting any new health program, including D2TYPE.

  • How much does D2TYPE cost?

    • A: The cost of D2Type’s services may vary depending on the subscription options available. If you are a resident or citizen of Canada and your family physician in Canada refers you as a registered MSP or have a health benefits package from a health plan and are being introduced by your employers, your services are free.

  • How often should I use D2TYPE?

    • A: D2TYPE may guide how often to use it, but it is recommended to use the app regularly to support healthy lifestyle habits.

  • Is D2TYPE evidence-based and scientifically approved? 

    • A: D2TYPE is based on scientific evidence and recommendations from healthcare professionals and organizations such as the American Diabetes Association. However, it is essential to keep in mind that results may vary from person to person.

  •  How does D2TYPE work?

    • A: D2Type’s App provides users access to various tools and resources to help them manage their diabetes prevention or reversal program. This may include meal plans, recipe ideas, exercise tracking, educational resources, online life coaches and peer access to keep users motivated, on track and engaged with the program.

  • How can D2TYPE help me prevent or reverse diabetes?

    • A: D2TYPE can help you by providing the tools and resources to adopt and maintain healthy lifestyle habits, such as regular physical activity, healthy eating, and weight management. By following the program and using the app regularly, you can improve your overall health and reduce your risk of developing type 2 diabetes or reverse the condition if you already have it.

  • Is D2TYPE easy to use?

    • A: D2TYPE is designed to be user-friendly and easy to navigate. If you have any questions or difficulties using the app, you may be able to contact customer support or refer to the app's user guide or FAQ section for assistance. Furthermore, you could get your life coach to help you stay engaged with your weekly plan.

  • What causes type 2 diabetes?

    • A: Type 2 diabetes is caused by a combination of genetic and lifestyle factors, including obesity, physical inactivity, poor eating behaviours and unhealthy food choices.

  • Can type 2 diabetes be prevented or delayed?

    • A: Yes, type 2 diabetes can be prevented or delayed through healthy lifestyle habits such as regular physical activity, healthy eating, and weight management.

  • What is the lifestyle modification program for diabetes prevention and reversal?

    • A: D2TYPE is a structured program focusing on healthy lifestyle habits to prevent or reverse type 2 diabetes.

  • Is D2TYPE free to use?

    • A: D2TYPE’s cost may vary depending on the platform and your insurance coverage. If you are a resident or citizen of Canada and your family physician in Canada refers you as a registered MSP or have a health benefits package from a health plan and are being introduced by your employers, your services are free.

 

FAQ: Your Account

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  • How do I download D2TYPE?

    • A: You can download D2TYPE from the App Store (IOS) or Google Play (android).

  • What devices are compatible with D2TYPE?

    • A: D2TYPE is compatible with most iOS and Android devices.

  • Can I use D2Type on my computer or tablet?

    • A: D2Type is primarily designed for use on mobile devices in iOS and Android, but you can also access some features of the app on a computer or tablet.

  • How do I set up my D2TYPE account?

    • A: To set up your D2TYPE account, download the app and follow the on-screen instructions.

  • How do I log in to my D2TYPE account?

    • A: To log in to your D2TYPE account, open the app and enter your username and password.

  • What should I do if I forget my D2TYPE password?

    • A: If you forget your D2TYPE password, you can reset it using the "Forgot Password" feature in the app.

  • How does D2TYPE use my health data?

    • A: D2TYPE uses your health data to provide personalized coaching and feedback.

  • Is my health data secure in D2TYPE?

    • A: Yes, D2TYPE takes data security and privacy seriously and uses industry-standard encryption to protect your data.

  • Can I share my D2TYPE data with my healthcare provider?

    • Yes, you can share your D2TYPE data with your healthcare provider if you choose to do so.

  • Is the app available in multiple languages?

    • A: The current version of D2Type is only offered in English, but an additional language will be launched later.

  • Is D2TYPE available for both Android and iOS devices?

    • A: Yes, D2Type’s App is available for both Android and iOS devices.

  • Can I sync D2TYPE with other health apps or devices?

    • A: D2TYPE may offer integration with other health apps or devices, but this may depend on the app and your device.

  • How can I access customer support for D2TYPE?

    • A: You can access the customer support feature, such as a chat or email support support@d2type.com.

  • How do I cancel my D2TYPE subscription?

    • To cancel your D2TYPE subscription, go to the app settings and follow the on-screen instructions.

  •  Can I reactivate my D2Type subscription after cancelling it?

    • Yes, you can reactivate your D2TYPE subscription anytime by going to the app settings.

  • How do I update my D2TYPE account information?

    • To update your D2TYPE account information, go to the app and settings.

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